Kellyco, good or bad?

hey yall, i orded the 10x14 excelerator coil for my ace 250. arrived here fast. Put it on and it didnt work. I then sent it back to kellyco and now im told there all backordered. Is this normal for them or what is up. I only have like another month or so yet till ground is frozen and wanted to get some time in on it. Wish i would have known it was gonna be backordered. Im kinda pissed. Refund or just wait?  Greg Horning

Kellyco could get you a replacement coil from another supplier, if they want to.  Apparently, they don't want to. 

As has already been pointed out, call them and tell them exactly what YOU want.  You bought a NEW coil that doesn't work.  They need to do whatever it takes to get a new, WORKING coil into your hands, ASAP. 

i have called today, they said it could be awhile till they get more from overseas. I am to call back next week to find out if they got more. Im kinda frustrated at this point, took almost 2 weeks to get the non working one. Wish i could find a used one, lol   

[extra]

OVERSEAS?  You mean that coil isn't a stock Garrett's?   Or has Garrett outsourced his manufacturing ops? 

Sh--.  I'm extra thankful for Tesoro.  They make all of their own coils in the same building where the rest of their machines are made.......................in Arizona, USA. 

Firefighter, That's a little unusual for Kellyco. I have been buying
from them for many years. If an issue came up with something
I bought from them, they have been quick to respond. I'd call them
again. Explain again about the coil. Ask to speak to the "manager"
owner the person in charge. Keep us informed on how this turns out.

yea   i sure will keep yall informed. it just seemed kinda odd today when i called to check the status and the guy said that the 10x14 was made over seas and could b alittle while.  I just dont know if i can wait that long, lol   the stock coil kinda sucks. 

You could always ask for your money back and order it from a different dealer.

Man that really don't sund like Kellyco. I have never had any problems with thim either. I have bought items from them for years and it is usually at my door within the same week. Yes I would call them back also.....Matt

I am very very skeptical person. In fact, a LONG time ago, I posted a question about kellyco about and order that I spend money on.. (because I'm so skeptical).  But, I've learned that they are indeed top freakin notch people.  If they tell you something, it's absolutely true and they are not trying to screw you.  They WILL make it right.     ..and in your case, it appears as though you might wait a little bit, which is hard to do for hard core miners like ourselves, but trust me, they are not doing this to be cruel...   Hold on to your britches... its just a matter of time.  Kellyco has ALWAYS done right!!!!  They are really good people.  

edit: trust what you just heard from everyone here... They are good people!!!

Kellyco Definately is a Good
Company to Deal with.

   hopefully they can get them in while the weather is holding.

Jeff

Kelly co is a real good reputable company to deal with. I bought my first detector from them a few years back and had a good experience.  
  I am now a dealer and got a lot of tips from a friend who works with them in FL.  
Hang tight and be patient.  They wont do you wrong.  HHHH    Thanks to JW     Your the man.

The old EXcelerator, and the new SEF Butterfly coils are custom made overseas in Europe for KellyCo.

If another dealer has it, it is my understanding they got it from KellyCo. When they are out KellyCo has to wait for another overseas shipment. I found this out by talking to them in person when I went in to test the new SEF coils. It sucks to have to wait, but when something is out of stock it is out till they get more. The new SEF coils are real popular...

Good luck.
 

The coil in question is not made by Garrett. It does come from overseas and yes we are currently back-ordered on this product. I'm sorry you received a coil that did not work. We will replace it for you as soon as we have the coil in stock.

If there's anything else I can help you with, please contact me!

now who in their right mind could be mad at a beautiful red head wantin to get you back out detectin 

   
  I have the 10 x14  excelerator coil , it is amazing . With it I keep finding good targets in areas that I have searched  before I purchaced the excelerator coil from Kelley Co. I am guessing they sold out of it proubaly because of the sale price that they have had on It. The other week while using the 10x14, I found a small hart shaped child's ring at 8"in a very trashy area. I have even been in that area before with my other detectors.  The coil IMO is well worth the wait to it gets back in stock.    

now who in their right mind could be mad at a beautiful red head wantin to get you back out detectin 

Now, that's plum embarrassing. 

now who in their right mind could be mad at a beautiful red head wantin to get you back out detectin 

Now, that's plum embarrassing. 

Uh huh!   

Keep the faith. If they are out, they are out. I know it's tough when your waiting for a new detecting toy. Kellyco has done me and my brother right for years. My brother and I will sometimes call JW and give him a rash just so they don't get to comfortable.

CAll them!!!

They WILL make it right..
If they CAN'T get it, they CAN'T, but let them know you're missing detectin' time..
Trust me, they're very customer oriented.

I agree. I have ordered 5 times and never been disappointed

well, its still backordered. the wait time is kinda long but hey, what can you do. I checked my kellyco account and it shows backordered now. So the wait is on. I will not cancel my order due to me really wanting this coil. lol   Hope this one works now. 

This picture shows how much I love KellyCo and trust them.

The coil in question is not made by Garrett. It does come from overseas and yes we are currently back-ordered on this product. I'm sorry you received a coil that did not work. We will replace it for you as soon as we have the coil in stock.

If there's anything else I can help you with, please contact me!

Did you ever buy your web page admin a box of donates with that 10 bucks?   (do you remember?)

I have the 10 x 14 coil, it will be worth the wait! I may never take mine off again.

This picture shows how much I love KellyCo and trust them.

Your just saying that cause you got a free T shirt   

The coil in question is not made by Garrett. It does come from overseas and yes we are currently back-ordered on this product. I'm sorry you received a coil that did not work. We will replace it for you as soon as we have the coil in stock.

If there's anything else I can help you with, please contact me!

Did you ever buy your web page admin a box of donates with that 10 bucks?   (do you remember?)

I do not recall what you're referring to, maybe it was the last KellycoChick, Ali. How long ago was this?

well, i am still waiting on this coil. i called and they said it might be awhile. They are going to call when they get them in. So i hope its soon, its starting to get colder here, lol 

well, i am still waiting on this coil. i called and they said it might be awhile. They are going to call when they get them in. So i hope its soon, its starting to get colder here, lol 

Well, to be devils advocate... you can always cancel your order with them.  They are good at that too.  BUT, be aware that you'll have to order from somewhere else.

Dude... if Kelly doesn't have it, no on else will either.

Like I said earlier... its' miners like us that can't wait to go hunting with the new tool we bought.

Kelly will do you right, they are not lying. They just don' have it in these days...  BUT, if you call all around, surely someone else will tell you they can get it....   and you'll start at square one... "where's my shiat".

They all get it from the same sources.  Kelly has pull though.  Just wait it out friend....  Kelly is good.  Sometime lifes best treasures are a month away.

Surely you just got about a few dozen people telling you that kelly was king.  Trust that.   We won't steer you wrong my friend. 

Ok, here is the update, i finally received the coil and it works. The only downfall is ive been cooped up inside the last 3 days with the flu!!!      I did a few air tests and it seems to be goin a few inches deeper. thanks for all your replies...   

Ok, here is the update, i finally received the coil and it works. The only downfall is ive been cooped up inside the last 3 days with the flu!!!      I did a few air tests and it seems to be goin a few inches deeper. thanks for all your replies...   

Summer comes back Sunday

Glad you got it. Hope ya get over the flue soon so you can hit some ball fields before the ground freezes and you can post some good finds.

 I ordered a coil from them on Monday of this week, and it arrived yesterday. (Friday)
 Seems to work perfect in air tests, and in the backyard.
I can't wait to try it out in the wild.
    No complaints here. 

Kellyco is the best! And I'm lucky enough to live within an hour of their showroom.  I just bought my 2nd detector from them and wouldn't think of shopping anywhere else.  They'll do right by you.... just give em a chance.
Ruth

I have never had any problems with them..

Good question !  I have baught a MXT , a GARRETT 2500 , a X-TERRA 705 and about 5 different coils from kellyco ,and all was good till I just got a used XLT from them last week it arrived with the back cover that holds trigger all busted to where it wont even hold the trigger in place , I had to hot glue it to use it , when I turned  it is noisy no matter what you do to it and basically I shot a email to Wanda at Kellyco my go to person and she promised me she would find out who inspected it and find out about a UPS claim if needed and she said she would call me on Thursday the 12th and let me know what to do about this problem . Well today is the 15 th and not a word ,Kellyco states on there web site they inspect each machine and makes sure it is good quality condition and is supposed to be field tested before it is sold ,yeah it was field tested you can tell from the ton or dirt and sand and oil all over when it arrived , So here I sit having to put a machine I just baught and havent even used in the shop for repairs at my cost  ,so yeah I am very dissapointed at kellyco ....

Good question !  I have baught a MXT , a GARRETT 2500 , a X-TERRA 705 and about 5 different coils from kellyco ,and all was good till I just got a used XLT from them last week it arrived with the back cover that holds trigger all busted to where it wont even hold the trigger in place , I had to hot glue it to use it , when I turned  it is noisy no matter what you do to it and basically I shot a email to Wanda at Kellyco my go to person and she promised me she would find out who inspected it and find out about a UPS claim if needed and she said she would call me on Thursday the 12th and let me know what to do about this problem . Well today is the 15 th and not a word ,Kellyco states on there web site they inspect each machine and makes sure it is good quality condition and is supposed to be field tested before it is sold ,yeah it was field tested you can tell from the ton or dirt and sand and oil all over when it arrived , So here I sit having to put a machine I just baught and havent even used in the shop for repairs at my cost  ,so yeah I am very dissapointed at kellyco ....

Thanks for bringing this to my attention. I will get your post to the sales manager so we can get this resolved.
Ms. Blaze

   Update on the xlt , spoke with wanda yesterday and she is going to help me with the UPS claim and to ge things taken care of ,just hope its not a long wait because winter is upon us and not many more days of good weather . Thank you Ms. Blaze "kellyco chic" UPS is  picking it up today for inspection .

I've used Kellyco for more than 20 years.  I've had good luck with them.  I've bought at least 3 detectors and a bunch of other stuff from them.

Kellyco = Good.     

Never had a problem with them.


Ray S

They usually will satisfy the customer.

I buy from them, always seem to want my business! Nice people, I am sure they will make it right.